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West has over 25 years of experience in the Home
Furnishings Industry. His past leadership positions include
Director of Merchandising for a Top 100 furniture retailer,
Regional Sales Manager for GERS Retail Systems, President
of Shepherd Management Group and President of Shepherd Performance
Groups.
Patrick
has co-developed e-Learning and integrated software solutions to simplify complex
tasks in the areas of Merchandising, Operations, Customer
Service and Finance Management. He has also developed comprehensive
management and training solutions that are in use today throughout
the home furnishings industry. |
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Patrick
has also worked internationally with Home Furnishings Retailers
in the United States, Canada, Mexico, the Bahamas and Australia.
Patrick
West has published several invaluable articles in Furniture/Today
and Furniture World regarding systems and customer service.
Look for more of his insights in Home Furnishings Horizons,
available on this website. |
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Phil
Jones — SKILLS Innovative Training Solutions
Dr. Jones has over twenty years of project management,
training, computer industry and consulting experience.
During nine years with Digital Equipment Corporation
he managed training and operations for an inbound Customer
Care center. During the last twelve years, he has led
major projects to develop training and software for
furniture manufacturers and retail home furnishings
companies, focusing on improving sales productivity
and sales management.
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Phil also developed introductory and advanced training
for BellSouth's project management curriculum. He combines
his extensive background in training and instruction
with hands-on success in business management and projects.
He specializes in developing high impact training in
technical, sales, and management areas. He holds a Ph.D.
in Biology from Dartmouth College and is an avid sailor.
Email:
pjones@skillsinc.biz
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| Lou
Kief and Bill Walls — Kief Walls Group
In a time where mediocrity seems to reign,
a tiny group of retail visionaries are walking
away with a huge chuck of the market share. They
operate quietly in the background, watching and
studying. Then suddenly they appear, attaching
their names and visions to entirely new and different
approaches to retail. When observed, they seem
to effortlessly have fun with their businesses.
They are adventurers, willing to think outside
the box, try new things and daring to be different. |
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For over three decades it has been a privilege
to be a part of this type of thinking. Invited
to come join many of the industry's top performers
as part of their strategic planning teams, we've
been brainstorming, playing with new concepts
and approaches to display and selling. The results
have been nothing short of amazing at times.
We've
learned that before store planning begins,
floor-planning needs to happen. The entire
retail approach needs to be dissected and put-up
for discussion before a single dollar is spent
on construction. New technology needs to be embraced.
Are you in categories you shouldn't be? Are you
dense enough to be category killers in the ones
you show? The entire lineup needs to be massaged
and scrutinized to be sure it includes items not
everyone else has and inventory density at a level
that no shopper will leave the store feeling like
they need to look someplace else. Physically,
the shopping experience needs to be fun, exciting,
colorful and well lighted. The store needs to
have a visual surprise just around each corner
that makes it unique. It must stand-out and above
any competitor while never forgetting that the
product, not the backdrop, must always be the
star.
Our
mission continues to be finding the most exciting
approach to product presentation and merchandising
possible while keeping an eye on the most cost
effective ways to achieve it. The end creates
stores that will keep shoppers talking and returning
time after time to buy.
Lou
Kief - Bill Walls
Kief Walls Group
1901 60th Place - Suite L9030, Bradenton, FL 34203
Toll free: 800-316-9032
Email: lou@kwgroup.com
Website: www.kwgroup.com
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Sam
Leder — The Recruiting Leder
Sam Leder, CEO and President of
"The Recruiting Leder" has 34
years of retail management experience in
the home furnishings industry. He recruits
managers and sales associates exclusively
for home furnishings retailers across North
America.
As
a key manager for such industry leaders
as Rhodes, Haynes and Breuners, Sam understands
what to look for in top talent. He also
is a great matchmaker in that he invests
considerable time in understanding the culture
of the client as well and makes sure that
candidates are compatible with that culture. |
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was also a very successful retail home furnishings
consultant and sales trainer, so he truly
understands the impact great people have
on the success of a business.
PROVEN
TRACK RECORD, GREAT VALUE, GUARANTEED RESULTS!
THE RECRUITING
LEDER, INC.
Toll free: 866-977-8783
Email: therecruitingleder@earthlink.net
Website: www.therecruitingleder.com
Email or Fax resumes to: 770-977-1174
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Steve
Johnson —
Johnson Stephens Consulting
Supply Chain Strategic Planning, Distribution
Center Design, Operations Productivity
Improvement
Johnson Stephens Consulting
is a supply chain operations consulting
firm which specializes in providing
strategic planning, distribution center
design and implementation, and productivity
improvement services to retailers,
wholesalers, and consumer products
companies. |
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Numerous furniture clients such as
Havertys, W.S. Badcock, Kacey Fine
Furniture, HOM Furniture, Rhodes Furniture,
Neiman Marcus Direct (Horchow), and
Furniture World have benefited from
their services and assistance. Their
key strength is in providing the "How-To"
in implementing supply chain solutions,
not merely providing recommendations.
Their assistance is accomplished through
an industrial engineering-based approach
that delivers practical, cost effective
and service efficient solutions.
3200 Highlands Parkway, Suite 214
Smyrna
(Atlanta), GA 30082
Direct: 678-842-9114 Extension 206
Fax: 678-842-9363
Email: stevejohnson@johnsonstephens.com
Website: www.johnsonstephens.com
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